PRIVACY POLICY

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

Intouch Wireless follows these privacy principles both online and offline in the collection, use, security and sharing of customer information. For the purpose of this policy, reference to shopintouch.com is meant to refer to all sites and domains operated by Intouch Wireless. They include, but are not limited to: intouchusa.org, Intouch.cc, shopintouch.com, shopintouch.mobi, shopintouch.cc, shopintouch.net, shopintouch.info, shopintouch.org, shopintouch.biz, shopintouch.ws and shopintouch.us.

Information we collect and how we use it

Intouch believes that your information falls into two different categories- Personal and Impersonal information. We treat each type of information separately and some of the ways in which we may utilize this information is listed below:

Personal Information

You may choose to provide personal information (such as your name, address, telephone number and email address) on this web site. Here are some of the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information.

• Email or Text Alerts
  From time to time, Intouch Wireless would like to contact its customers with current offers, product information, network changes, proactive customer service issues like preventative maintenance or product recalls, we ask for your name and contact information so we can send you these alerts or communication. When we do contact you for these purposes, we will let you know why we are contacting you and provide information about how to opt out of future communiqués.
• Questionnaires and Surveys
  We occasionally may ask visitors to our web site to complete online surveys and opinion polls about their activities, attitudes and interests. These surveys help us serve you better and improve the usefulness of our site. In conducting these surveys we may ask you for your name and email address. We do not keep any personal information about you in connection with your participation in a ShopIntouch.com survey unless you specifically agree to provide that information.
• Contact Us
  On ShopIntouch.com, we provide a phone number, a postal address, email address and web-contact form so visitors can bring concerns to the attention of the Intouch Wireless management team. If you email us, please be aware that you will be providing us with your email address and any other information you include in your email.

Impersonal Information

We collect certain aggregate and non-personal information when you visit this web site. Aggregate and non-personal information does not relate to a single identifiable visitor. It tells us such things as how many users visited our site and the pages accessed. By collecting this information, we learn how to best tailor our web site to our visitors. We collect this information either through “cookie” technology or with “web beacons,” as explained below.

• Cookies
  Like many companies, we use browser cookies on this web site. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain web sites. We use browser cookies to tell us, for example, whether you’ve visited us before or if you’re a new visitor and to help us identify site features in which you may have the greatest interest. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. The “help” portion of the toolbar on most browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all our web site features. We may also use flash cookies on our web site to enhance your online experience. Flash cookies are similar to browser cookies, except that they can store data more complex than simple text. Flash cookies, by themselves, cannot do anything to or with the data on your computer. In addition, flash cookies cannot access or remember your email address or other personal information unless you provide the information on this site. We use flash cookies to provide you with a better user experience. You can manage and disable flash cookies by clicking here for Manage and Disable Flash Cookies.
• Web Beacons
  Certain pages on our site contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data that is collected through web beacons. Intouch Wireless also uses third party web beacons to help manage online advertising. These web beacons are provided by our ad management partners. These files enable our partners to recognize a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our web site. The cookie on your web browser was placed by Intouch Wireless, or by another advertiser who works with our partners. With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Information We Share

We do not sell or otherwise disclose personal information about our web site visitors, except as described here. We may share information provided by our visitors to shopintouch.com with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through this web site in a manner that is consistent with this Privacy Statement.

We may transfer the personal information we collect on this site to other countries where we do business, but we will do so only for the purposes described above. When we transfer your information to other countries, we will protect that information as described here unless otherwise required by applicable laws.

Links to Other Sites

We provide links to other web sites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked web sites. We are not responsible for the content of linked sites or any use of the sites.

Children’s Privacy

This web site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the site, we will delete the information from our records.

Safe Shopping & How We Protect Personal Information

Whether you are shopping online or in our stores, we use reasonable security measures in place and take reasonable system, process and administrative precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on this web site. We use secure socket layer (SSL) technology to help keep the personal information you provide on this site secure. Information you provide to us via our in-store kiosk does not traverse the public Internet.

How to Contact Us

If you have any questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, please contact us by:

• Email us to request changes at privacy@shopintouch.com
• Visiting our Feedback & Inquiries Form
• Calling us at +1 714 829 1600 or
• Writing us at: Intouch Wireless 1940 West Corporate Way
  Anaheim, CA 92801

In many cases, you can also update your information and preferences yourself by:

• Follow the directions on a marketing communication (Direct Mail, Email or Text)
• Logging into you Online Account

Intouch Wireless will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

• 10 business days for e-mails
• 30 business days for phone calls
• 90 business days for direct mail

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, customer loyalty membership information or other organization-related communications.

Updates to Our Privacy Statement

As Intouch Wireless continues to improve the services, products and the features we provide, this policy may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this web site to notify you of any significant changes to our Privacy Statement and indicate at the top of the statement when it was most recently updated.
Last revision date: October, 1 2008